Thank you for shopping with Puptails. We’re excited to send some tail-wagging goodness your way.

Processing Times

All orders are packed and dispatched within 1–3 business days.

During busy periods (launches, holidays, promotions), dispatch times may be slightly longer — but we’ll always do our best to get your order out quickly.

Shipping Rates

Shipping rates are calculated at checkout based on your location and order size.

Shipping Within Australia

We deliver Australia-wide using trusted carriers.

Standard delivery timeframes are typically 2–8 business days, depending on your location.

Regional or remote areas may take slightly longer.

International Shipping

At this time, we only ship to New Zealand.

We’re working on expanding our pawprint globally soon.

Order Tracking

Once your order has shipped, you’ll receive an email with your tracking details so you can follow your delivery every step of the way.

Delivery Issues

If your order arrives damaged, incorrect, or hasn’t arrived within the expected timeframe, please contact us at support@puptails.com.au within 7 days of delivery.

We’ll help resolve the issue as quickly as possible.

Incorrect Address

Please double-check your shipping details at checkout.

Puptails is not responsible for delays or lost parcels due to incorrect addresses provided by the customer.

Shipping During Hot Weather

As Puptails is a liquid pouch product, we recommend collecting your order promptly from your mailbox or doorstep during warmer months.

NOTE: We are not responsible for shipping carrier delays.